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Frequently Asked Questions

How do I make an appointment?

Appointments can be made by calling our reception during office hours during the week and on a Saturday morning or through our online booking system. Phone (02) 8323 7777

What is physiotherapy?

Physiotherapy can help recover from injury, reduce pain and stiffness, and increase mobility. A physiotherapist can help also help you prevent further injury by listening to your needs and working with you to plan the most appropriate treatment for your condition, including setting goals and treatment outcomes.” (Australian Physiotherapy Association) At Stadium Sports Physiotherapy our treatment is all hands-on manual therapy and evidence-based. We treat the cause of your problems not just the symptoms with specific manual therapy, education and structured exercise and rehabilitation programmes.

What conditions do Physiotherapists treat?

Physiotherapists treat a wide range of conditions from both sporting and non-sporting injuries, work-related injuries, and chronic complaints, to name a few. These can include ankle sprains and strains, knee complaints, lower back pain, post-operative rehabilitation, over-use injuries, post-natal complaints, poor posture and movement patterns, headaches and much more. All of our physiotherapists are very experienced in treating sports, musculoskeletal and orthopaedic conditions.

What treatments do Physiotherapists use?

After your physiotherapist has assessed and diagnosed your injury or condition they will develop an individual treatment plan to help your recovery and rehabilitation, and also to help prevent re-injury. Your treatment plan may consist of an exercise program to build muscle strength, joint manipulation, mobilisation and massage to reduce pain and stiffness, muscle re-training to improve movement patterns, breathing exercises for better core control and activation, dry needling and the use of casts, splints or braces to provide support to the injured site.

Will I need a referral?

A referral is not necessary for appointments with our physiotherapists unless you are claiming your treatment through a compensable body, for example, DVA, WorkCover, TAC or Medicare EPC.

How do I pay?

Payment is required the same day as your treatment. Payment can be made with debit card, cash or credit card (Visa & Mastercard). We also have HICAPS facilities which enables you to claim for services through your private health insurance on the spot.

Can I get a rebate?

Rebates are available on all of our services through your private health insurance. It is important to note that the entitlements of rebates are dependent on an individual’s private health cover and chosen extras package. You will need to be aware that rebate amounts vary between each insurance company and we recommend that you contact your health insurance company for more information regarding your rebate.

How long is an appointment?

Initial consultations are 45 minutes and at least 30 minutes for a standard follow-up consultation. If you have multiple injuries or have a more complicated injury history than an extended session may be required, however, this can be discussed with your treating physiotherapist.

How many treatments will I need?

The number of treatments required will vary from one person to another and can depend on the actual injury. Some people require only one treatment session while others will require a more extensive treatment program which may be ongoing over a period of weeks or months. We aim to ensure that each patient is armed with the tools to prevent any further injury or problems down the track.

Do I need to be an athlete or sportsperson?

No. While we have a lot of experience with elite athletes the majority of the work we do is with everyday people. You may be a casual runner, weekend soccer player, or just someone who enjoys being active. Our client base ranges from non-sporting and elderly people through to high performance athletes. Each client will receive an individually tailored program and we will be there to treat across all walks of life.

What’s your cancellation policy?

We ask that all appointments that need to be cancelled are done on the day prior to your appointment. Many of our physiotherapists have extensive waiting lists and it would be unfair to other clients needing treatment to miss out. Our stipulations state that all cancellations must be made at least six hours prior to your appointment. Repeated cancellations within six hours or non-attendance may result in a cancellation fee being applied.

What should I wear to my appointment?

Your normal clothes are fine to wear, however, loose, comfortable clothing that will not restrict your movement and allow the physiotherapist to see the injured area are preferable. For example, a singlet for neck and shoulder injuries or shorts for leg injuries. At times it may be necessary to observe and treat the injured area without restriction of much clothing but your physiotherapist will always be aware of patient modesty and cultural values

Would you like to make an appointment?